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Workflow Coordinator - Wellington

Customer Service
4679 Total Views
  • 12 Month Fixed Term Opportunity
  • Administration and Customer Service Extraordinaire


ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.  The Business Customer Service Delivery Group (BCSD) is delivering a range of improvements that will make it easier for businesses to deal with ACC and the team that you’ll be supporting will be the face of those improvements.

As the Workflow Coordinator in the Business Customer Solutions team, you’ll play a critical role in ensuring the effective day to day operation of the newly implemented model to support ACC’s business customers. You will be actively monitoring and allocating workloads in conjunction with Team Managers based on established guidelines. You may also be involved in creating or adapting workflow management tools. We have a big team, based across New Zealand so you will be able to come on board and learn the ACC way of doings things quickly and efficiently.

What you need to be successful:


We are seeking someone who is proactive, has loads of initiative & drive. You will use your great people skills, energy and drive to build relationships and ensure great results for the team. At times, you will need to work with Team Managers to resolve workflow issues, you will be resilient and constructive with a willingness to problem solve and influence decisions. 

  • You will be familiar with workflow tools and processes

  • Your ability to self-manage and plan will be fundamental to the success of this role to meet deadlines (or exceed these) in a fast-paced environment

  • An ability to react positively to the challenge of changing requirements and priorities in a fast-paced environment


At ACC, we recognise that diversity, inclusion and accessibility are important to our business, our people and our customers.  We embrace the unique perspective and capabilities of our people now and into the future who help us continue to build a culture of involvement, respect and connection for our people and with all of New Zealand. 


We would love to hear from you if you feel you are a good fit – applications will only be accepted when formally submitted through our ACC Career Website online.  Applications close on Wednesday July 24th 2019 to view the position description, click Workflow Coordinator position description or reach out to Nadine.o’donnell@acc.co.nz












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