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People Leadership
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  • Are you an experienced leader with an extensive background in workforce management technology and methodologies?
  • Are you passionate about service delivery and customer service?
  • Wellington, Auckland or Hamilton location – permanent full time


With ACC, you’ll be supporting people in Aotearoa to stay safe by minimising the incidence and impact of injury, as well as helping them recover from injury if an accident does happen.  Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home and play.


Are you an experienced workforce management specialist with leadership experience who is looking for an exciting new challenge? We are seeking a unique individual for a newly established role within our Workforce Management function at ACC that will play a critical role as we continue on our journey to develop and enhance our workforce management capability and deliverables across our Operations.


The Technical Manager – Workforce Management is responsible for leading a team of workforce management specialists who are responsible for maximising the performance of our operational workforce by providing forecasting, analysis, insights and modelling. This team works closely with business leaders and delivers workforce planning and reporting to determine future service delivery requirements. This role will also lead and support ongoing projects and initiatives focused on both the development of and improving the service offering of workforce management across our business – working closely with business partners and performance functions to support the narrative and influence the overall performance within the business.


Critically, you will have:

  • Experience leading workforce management teams supporting large complex service or multi-channel environments.
  • Expert knowledge and application of workforce management technology and methodologies.
  • Strong interpersonal skills with the ability to make pragmatic decisions in complex and/or challenging situations.
  • Exceptional stakeholder management with an excellent ability to manage and maintain strong relationships at various levels within an organisation.


And, you will be:

  • A passionate people leader who drives and supports a culture of continuous improvement, performance, and development
  • Adept at helping others see the connections in the work they do every day and our purpose of improving lives every day.
  • Able to positively influence employee experience to build engagement

We offer a supportive working environment with flexible working options of up to two days’ work from home. The role is competitively remunerated – with the salary range from $112,000 to $135,000 (pending experience) plus a further 9% superannuation for a combined package.


Working at ACC:

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

  • Employee networks to support our colleagues from diverse backgrounds.
  • The option to explore flexible working that suits your needs and ours.
  • Development opportunities in te reo Māori me ngā tikanga.


For a detailed position description click Position Description.pdf. Applications will run through to 28 July 2021, however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.


Please attach your cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email nadine.o’donnell@acc.co.nz

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