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Service Design & Transition Advisor Contractor - 6 months, Wellington

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Information Technology (IT)
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6572 Total Views
  • Service Management, Transition Management, Service Improvement, Governance, Managed Services
  • Service Design, Service Delivery, IT Service Management, Service offerings
  • 6 month contract opportunity based in Wellington
  • Join an organisation that supports and develops your career

As a Service Design & Transition Advisor you will be responsible for working with projects, continuous delivery programmes and operational stakeholders to ensure new changes being released into ACC are seamless and sustainable.  You will lead the completion of the Service Transition Package.


ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.


This role is part of ACC’s Service Design and Transition practice which ensures that as services are created or changed, that all parties involved in the delivery, management and maintenance of those services, receive everything they require to ensure that the services meet customers’ expectations.


What we are looking for from you to be successful in this role:

  • You’ll have a minimum of 5+ years’ experience working with ICT technical teams and ICT Projects
  • You’re someone who has strong customer focus and interpersonal skills with the ability to work effectively with a variety of technical and non-technical stakeholders
  • You’ll be working with projects, continuous delivery programmes and operational stakeholders to ensure new changes being released into ACC are seamless and sustainable. 
  • You’re a team player and role model collaborative behaviours
  • Take an active role in the continuous improvement of the practice and its processes and operating model.
  • You’ll lead the completion of the Service Transition Package.
  • With your excellent communication and stakeholder engagement, you’ll engage, manage and govern third parties assisting with Service Design & Transition activities
  • You’ve got proven understanding of frameworks including ITIL, SAFe, and Prince2 is desirable

We are looking for someone who can step back, see the whole picture in regards to Service offerings, and who can work collaboratively with teams, vendors, and architects to deliver strong outcomes.

At ACC, we recognise that diversity, inclusion and accessibility is important to our business.  We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals.


Applications will run through until an ideal candidate has been identified. Applications will only be accepted when formally submitted through our ACC Career Website. If you have any questions about the role, please contact Sheronika Shandil, Talent Acquisition Consultant sheronika.shandil@acc.co.nz


ACC’s Māori Strategy – Whāia Te Tika is a strengths-based strategy that is guided by the Treaty of Waitangi to enable equitable access, outcomes and experiences for Māori. Getting it right for Māori supports ACC’s focus on transforming how we engage with customers including business customers, providers and clients.

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