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Senior Customer Insights Analyst

Analytics and Reporting
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  • Can you apply your data and analytics skills to a wide range of business problems?
  • Do you have experience using data analytics software?
  • Have you got proven skills extracting and manipulating data?


ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.  To achieve this, we are focused on ensuring our clients receive the right care, at the right time, in the right way.


More broadly, we want to improve the experience of those who interact with us, including injured people, levy payers and healthcare providers. Our organisational wide strategy is to deliver change that puts our customers at the heart of what we do. It's about improving our customers' outcomes and experience.


We are looking for an experienced analyst with an interest in advancing their analytics/ data science skillset. 


You’ll be expected to work with vast amounts of structured and unstructured data from a range of sources.  You will have proven skills in extracting/manipulating data, undertaking statistical analysis and communicating the insights you find to assist in critical decision making.  Experience in machine learning and data modelling will be advantageous.


Above all else you will:

  • Have a proven ability in applying pragmatic approaches to a wide range of business problems and opportunities.
  • Have experience in using analytic software such as SAS EG, SAS E-Miner, R and/or Python.
  • Have a talent for articulating and communicating the right data story with the audience and business context in mind.
  • Have an enduring professional curiosity for approaching problems from a range of perspectives and using your keen business acumen to generate actionable insight.
  • Be a committed team player, working, contributing and learning within our collaborative environment. 
  • Be looking to extend your learning and experience within data and analytics with the ability to assimilate new concepts quickly.
  • Be comfortable engaging with stakeholders at all levels of seniority
  • Able to mentor others and take on projects as required


This is a rare opportunity to join an organisation that is pushing the customer experience boundaries.


Applications will run through to Monday 26 August 2019 but please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.  Applications will only be accepted when formally submitted through our ACC Career Website.


To view the role description please click Senior Customer Insights Analyst position description or for further information, please contact Sally Gould in the Talent Acquisition team, Sally.Gould@acc.co.nz


At ACC, we recognise that diversity, inclusion and accessibility is important to our business.  ACC’s Māori Strategy Whāia Te Tika provides the foundation for delivering better outcomes in a kaupapa Māori, culturally appropriate and responsive way for current and future Māori and diverse employees.  ACC holds itself to a philosophy of Tika enabling us to create an environment of involvement, respect and connection with the communities where we work - benefitting individual employees and all our clients across New Zealand.


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