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Research Advisors - Permanent

Analysts and advisors
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  • Wellington based with flexible working arrangements
  • Opportunities across our Voice of Customer and Evaluation and Evidence teams
  • Enjoy 9% superannuation contributions

Apply the breadth of your research capability or focus on an area of interest or expertise.

We want all people in New Zealand to receive the support they need to avoid injury and manage their own wellbeing

Our Research Advisors will play a key role in this mahi, through supporting our understanding our customers, the challenges they face and the effectiveness of our initiatives.


In our Voice of the Customer team:

You’ll support the design, analysis, and reporting of our customer survey programmes and monitor real time customer feedback. You’ll connect and engage across the business to share insights that have real impact on what we do at ACC.

We specifically need you to help us with the survey design through to the analysis and reporting of all VOC results.  This will include dashboard creations, insight summaries, reports, keep an eye on things like trends or themes.

In this team we’re looking for:

  • Experience in survey design ideally within a Voice of Customer or Closed Loop Feedback programmes
  • Previous questionnaire development, sampling, monitoring and reporting experience
  • Practical experience with online survey platforms
  • You to be keen to use your statistical analysis skills.


In our Evaluation and Evidence team:

You’ll produce primary and secondary research, including scoping and commissioning research. You’ll also support ACC to embed evaluation practice across its work and provide critical analysis and advice for ACC’s research initiatives.

In this role we particularly welcome mātauranga Māori research and evaluation experience, in addition to other research capabilities.

In this team we’re looking for:

  • Familiarity with the Treaty and prioritise improving outcomes for Māori through research, evaluation, and ethics.
  • Experience in designing and completing research and evaluation projects, using both quantitative and qualitative methods to answer key research questions
  • Experience in using and synthesising research outputs to answer key research questions and communicate findings to stakeholders
  • Excellent written and verbal communication skills


For both teams we are looking for a passion for delivering robust, relevant insights to decision-makers with a comfort in engaging with people from a range of diverse backgrounds - forming strong, credible relationships with stakeholders

If you tick a few of these boxes for these roles we’d love to hear from you!

Our teams normally work a mix of at home and office days, with most people working two days a week from home. We are also open to other types of flexible working.

We’re committed to Te Tiriti o Waitangi by providing space for mātauranga Māori based approaches to lead, support and develop approaches, tools, actions and knowledge that creates space for Māori and Tangata Tiriti (non-Māori).   


Working at ACC:

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

  • Employee networks to support our colleagues from diverse backgrounds.
  • The option to explore flexible working that suits your needs and ours.
  • Development opportunities in te reo Māori me ngā tikanga.


For a PD click HERE.

Applications will run through to 5pm 6 August 2021

Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, please email cath.scott2@acc.co.nz

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