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Recovery Partner - Mental Injury - Christchurch

Case/Claims Management
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  • Work behind the scenes – partner with providers to support complex client needs
  • Facilitate collaborative relationships with clients and health sector providers
  • Assess clinical information to identify opportunities that support a clients’ recovery journey

This is an office-based role where you will be problem solving, assessing clinical information, listening and communicating with clients and are committed to deliver the best client experience possible.  This is the role for you!

The Recovery Partner- Mental Injury role plays an important role in the delivery of specialised service  to some of ACC’s most vulnerable and sensitive clients.  Working in collaboration with a range of internal and external medical practitioners, you will be delivering a client led approach to those that have mental injury due to sexual violence and complex mental and physical injuries.

The role is office based and communication with external stakeholders and clients is phone based with a small amount of face to face interactions. 

Your ability to understand and apply legislation and clinical data into actionable next steps will be important for this role. You will need to be able to demonstrate significant personal resilience required to deliver this challenging work.  Information you review and access will be confronting.  You know how to maintain the balance of professionalism, empathy and an outcome focus to support your clients in the best possible way and stay aligned with their individual goals. 

So, what experience is essential for the Recovery Partner - Mental Injury role? 

  • You will need to be a strong team player, work well in a busy environment, have resilience, good organisational skills, professional judgement and be computer literate:
  • You understand mental injury and client engagement strategies; appropriate communication skills and can build trust with clients in vulnerable situations.
  • You enjoy a complex and busy workload, are solutions focused and an engaged, positive team player
  • You understand the practical implications of delivering an excellent customer experience and know how to build empathy and trust
  • You have demonstrable experience in building relationships with a diverse range of clients and whanau – you celebrate diversity
  • You have continuous improvement mindset
  • A relevant tertiary qualification is desirable but not essential

What’s in it for me?

  • Flexible working options
  • Development opportunities within ACC
  • Discounted Southern Cross, Gym Membership, Retail Discounts and Staff Banking packages

The indicative starting salary for this role will be $68,093. This is exclusive of ACC's 9% superannuation contribution which would bring the total starting package to $74,222 

Working at ACC:

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome applications from people of every ethnicity, national origin, gender orientation, gender identity, gender expression, age, and/or status as an individual with a disability.  It’s important to us that people bring their whole selves to work.

To view the position description, click Recovery Partner PD 

Applications will run through to Tuesday 28 September 2021 

Applications will only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, or if you have any questions about the role please email vicki.jeffries@acc.co.nz

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📁 Case/Claims Management