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Recovery Assistant - (Case Mangement experience) - Multiple roles - Dunedin

Case/Claims Management
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ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. ACC is shifting the ways we work with our clients to deliver meaningful support and guidance to over two million people recovering from accident or injury each year.


As a Recovery Assistant, you will proactively engage with our clients and support them through their recovery, using your excellent customer service skills. You will guide them to plan their rehabilitation, including any treatment and supports, and ensure they understand how we can help.


You will be part of a team with shared responsibility for case management of a pool of customers. You will answer client queries and be allocated tasks to deliver the best next action for our clients. You will be working as a part of a supportive team who will help you learn and grow in this role.


What we are looking for:

  • Experience in managing client emails and phone queries
  • Great communications skills - relate to a variety of people and simplify complex information
  • Great time management, able to prioritise and multi-task
  • Make informed decisions after reviewing all information available
  • Ability to follow workflows and processes
  • Excellent computer and software knowledge
  • Case Management experience and knowledge of the health sector and rehabilitation will be advantageous


 The indicative salary sits between $ 57,938 and $ 81,794 for the entry level, and $ 67,087 and $ 94,711  for the higher level.  Appointment level will be dependent on your skills and experience. Additional to the base salary we also provide ACC's 9% superannuation contribution. The hours are 40 hours per week, Monday to Friday between the hours of 7am to7pm flexibility may be required. To view the position description please Recovery Assistant.pdf


Applications will only be accepted when formally submitted through our ACC Career Website.  If you have any questions about the role, please contact Divya.Rozario@acc.co.nz  



At ACC, we recognise that diversity, inclusion and accessibility is important to our business.  ACC’s Māori Strategy Whāia Te Tika provides the foundation for delivering better outcomes in a kaupapa Māori, culturally appropriate and responsive way for current and future Māori and diverse employees.  ACC holds itself to a philosophy of Tika enabling us to create an environment of involvement, respect and connection with the communities where we work - benefitting individual employees and all our clients across New Zealand.”

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