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Customer Host - Porirua - Fixed Term

Administration EA & PA
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 Customer Host -  fixed term (March 2021)


  • First point of contact for ACC customers and suppliers

  • Providing local and national administrative support

  • Wonderful opportunity to play a key role in supporting your community


    As an experienced receptionist / administrator, you will welcome our customers, suppliers and contractors when they arrive at our sites and direct them to the right ACC team.  You will also provide administrative support to the wider Client Service Delivery team and support the transition to our new operating model on site.


    ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. ACC is shifting the way we work with our clients to deliver meaningful support and guidance to over two million people recovering from accident or injury each year.


    As a customer host / receptionist, you’ll be a natural at welcoming people when they arrive, finding out what they need, and directing them to the right ACC team or communication channel. You will also provide administrative support to our national team, and support on-site transition activities as we move to our new operating model.


    Some key things we are looking for:

  • Previous experience in a customer facing role
  • Demonstrated experience displaying cultural awareness, empathy and understanding when working with customers

  • A positive attitude and good communication skills
  • Great administrative skills

  • Attention to detail, accuracy and time management skills
  • Ability to work independently and take initiative
  • Good computer skills and working knowledge of basic Microsoft programmes


The indicative salary sits between $47,150 and $60,000, but this is dependent on your skills and experience. Additional to the base salary, we provide a 9% superannuation contribution. Ongoing learning and development will be provided, giving you an excellent opportunity to grow and develop your career here at ACC.  This is a fixed term full-time position with 40 working hours per week, Monday to Friday between the hours of 8:00am and 6:00pm. See more details in the Customer Host position description.


At ACC, we recognise that diversity, inclusion and accessibility is important to our business.  We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Our culture enables us to create an environment of involvement, respect and connection with the communities where we work - benefitting individual employees and all our clients across New Zealand.


Applications will run through to 20th September 2019 but please note that if an ideal candidate is found during this time we may move forward with pre-screening and interviewing. Applications will only be accepted when formally submitted through our ACCC Career Website. If you have any questions about the role, please contact David.Stock@acc.co.nz

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