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Claims Officer (Payments) - Lower Hutt

Case/Claims Management
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  • Do you have financial administrative or accounts payable experience?
  • Experience in a transaction processing environment
  • We have a permanent and 12 month fixed term opportunity available 

ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury:  Within the Lower Hutt Payments team our main responsibility is to process payments in a timely manner to ensure our customer’s payments are processed as quickly and as smoothly as possible. We achieve all this by putting the customer first and this reflects the exciting time we're entering.


The Opportunity:


Your day to day responsibilities will include authorising and processing manual and electronic payments as well as managing customer enquires via email or over the phone. Other duties will include following up and assessing information, entering and updating invoices into the system as well as other administrative duties as required. You have strong typing skills, with an eagle eye for detail to ensure we get things right for our customer.


What we are looking for:  


Do you have excellent communication skills along with experience in invoice processing, clearing exception queries, financial administrative or accounts payable experience?


You will have a fantastic customer service ethic, you will need to be able to self-manage your workload, so time management and prioritising is something that comes as second nature to you. You will also need to demonstrate the below skills and experience: 

  • Strong data processing experience 1 year minimum
  • Strong communication skills (written and verbal)
  • Good computer literacy
  • Demonstrate good problem solving skills
  • Great team player and willing to engage


Some of the keys things to note is our business hours are 8am to 6pm, Monday to Friday, you will need to be available for our customers during these hours.  We have some wonderful benefits one of which is the ACC superannuation where we pay 9% of your salary into a super fund for the future.


This is great team, we are a friendly, committed and hardworking.  We support one another in creating the best experience for our customers and each other and are passionate about wanting to make the right decision at the right time, in the right way.


At ACC, we recognise that diversity, inclusion and accessibility are important to our business.  We embrace the unique perspectives and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Our culture enables us to create an environment of involvement, respect and connection with the communities where we work - benefitting individual employees and all our clients across New Zealand.


Applications will run through to Sunday 5th July 2020 but please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.


To view the position description please click here. If you have any questions about the role, please email Nadine O’Donnell Nadine.o'donnell@acc.co.nz



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