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Claims Officer (Payments) - Lower Hutt

Case/Claims Management
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  • Do you have financial administrative or accounts payable experience?
  • Experience in a transaction processing environment

ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.  Within the Lower Hutt Payments team our main responsibility is to process payments in a timely manner to ensure our customer’s payments are processed as quickly and as smoothly as possible. We achieve all this by putting the customer first and this reflects the exciting time we're entering


Your day to day responsibilities will include authorising and processing manual and electronic payments as well as managing customer enquires via email or over the phone. Other duties will include following up and assessing information, entering and updating invoices into the system as well as other administrative duties as required. You have strong typing skills, with an eagle eye for detail to ensure we get things right for our customer.

What you need to be successful:
  • Strong data processing experience 1 year minimum
  • Strong communication skills (written and verbal)
  • Adaptable and flexible in a fast changing environment
  • Demonstrate good problem solving skills
  • Your computer and processing skills will be at a high level
  • Great team player and willing to engage

Some of the keys things to note is our business hours are 8am to 6pm, Monday to Friday, you will need to be available for our customers during these hours.  We have some wonderful benefits one of which is the ACC superannuation where we pay 9% of your salary into a super fund for the future.


This is great team, we are a friendly, committed and hardworking.  We support one another in creating the best experience for our customers and each other and are passionate about wanting to make the right decision at the right time, in the right way.


At ACC, we recognise that diversity, inclusion and accessibility is important to our business.  ACC’s Māori Strategy Whāia Te Tika provides the foundation for delivering better outcomes in a kaupapa Māori, culturally appropriate and responsive way for current and future Māori and diverse employees.  ACC holds itself to a philosophy of Tika enabling us to create an environment of involvement, respect and connection with the communities where we work - benefitting individual employees and all our clients across New Zealand.


We would love to hear from you if you feel you are a good fit – applications will only be accepted when formally submitted through our ACC Career Website online. Applications will run through to Wednesday 18th September 2019.   To view the position description, click here, or if you have any queries please reach out to Nadine at Nadine.o’donnell@acc.co.nz

















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