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Case Manager - Porirua

Case/Claims Management
774 Total Views
  • Assess customer requirements and use judgement to support outcomes
  • Fixed term opportunity – June 2020
  • Starting ASAP

ACC’s vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.


Case Managers


Case Managers play a critical role within ACC by providing exceptional customer service to clients who have suffered injuries. You will be responsible for accurate assessment of entitlements, support planning and implementation of rehabilitation and ensuring a safe and sustainable return to independence for a portfolio of diverse clients.


The role involves liaising with clients, medical practitioners, employers and suppliers via telephone, email or in person. Therefore it's important that you're comfortable working in a busy office environment with a high level of telephone and computer task completion, working towards regular deadlines and with constant interruptions.


To be successful we are looking for a person who brings empathy and  administration skills but just as importantly has the right attitude! We need someone who is highly customer focused and has the energy and the drive to go the extra mile. 

You will be well organised, resilient and level-headed with excellent organisational skills


 What we look for in Case Managers

  • Great communication skills, can relate to a variety of people
  • Superior time management skills
  • Ability to interpret, apply and explain complex legislation
  • Experience and desire to work as part of a cohesive and supportive team
  • Superior decision making skills and the ability to communicate the rationale
  • Energy, enthusiasm and motivation
  • End to end process management
  • Knowledge of the health sector and/or NZ Disability Strategy desirable but not mandatory
  • Excellent computer and software knowledge
  • Full Drivers licence
What we can offer:

The Case Manager  offer a unique opportunity where you will work for an organisation where your contribution is appreciated and recognised. You will gain a high level of satisfaction through supporting our clients and making a positive difference in their lives.

To apply:

The hours are 40 hours per week, Monday to Friday between the hours of 8.00am and 6pm
To view the position description please click Case Manager PD


Please note: Applications will only be accepted when formally submitted through our Career Website



To date the organisation has consulted with our employees on a proposed new model, roles and ways of working which were confirmed late last year. Over the next 10 months, we’ll be progressing some changes that we have recently confirmed with our people, some of which will involve rolling out new roles and ways of working across the country. As part of these changes we have confirmed that the role you have applied for will look different in the future state


Applications close: Wednesday 18 September 2019


If you have any questions about the role, please contact Vicki.jeffries@acc.co.nz


At ACC, we recognise that diversity, inclusion and accessibility is important to our business.  ACC’s Māori Strategy Whāia Te Tika provides the foundation for delivering better outcomes in a kaupapa Māori, culturally appropriate and responsive way for current and future Māori and diverse employees.  ACC holds itself to a philosophy of Tika enabling us to create an environment of involvement, respect and connection with the communities where we work - benefitting individual employees and all our clients across New Zealand.”



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